Gift Card

We want to make sure you have all the information you need to choose the perfect Federation Chocolate treats! Our website provides detailed descriptions and images for all our products.

Return Policy

We want you to be happy with your purchase. If you have any problems with your order, please follow these guidelines: Incorrect or Damaged Items: If you receive an item that is incorrect, damaged, or does not match its description, please contact us within 2 days of receiving your order. We will be happy to send you a replacement or issue a full refund.

Change of Mind: We generally do not accept returns for change of mind.

Temperature Concerns: Chocolate is sensitive to heat. We are not responsible for products damaged during shipping unless you select Express Post with insurance during checkout.

Return Process: To initiate a return, please email us at sales@federationchocolate.com.au with your order details and reason for return. We will provide you with further instructions.

Refunds: If you are entitled to a refund, we will process it within 30 days of receiving your return.

Return Shipping: You are responsible for the cost of returning any items to us. Please ensure they are packaged securely.

Contact Us If you have any questions about your order or our return policy, please don’t hesitate to contact us at sales@federationchocolate.com.au.